Patient Relationship Management (PRM)


  • Send a consistent message through every customer contact.
  • Market an experience rather than just a service
  • Exceed customer expectations
  • Don't reinvent the wheel, learn from successful competitors
  • Clean and hygienic setup
  • Communicate properly
  • Project credibility
  • Switch from Transaction Perspective to Customer Loyalty Building Perspective.
  • Staff - trustworthy, well informed, likeable and good listeners

Because, if you do not look after your customer; someone else will!